All products are covered by a one-year warranty against functional defects.If you experience any issues within one year of delivery, please contact us – we're happy to help! Proof of defect(s) in the form of photos/videos may be required.Please note that this warranty does not cover normal wear and tear.The resolution method will be determined by our after-sales team on a case-by-case basis and may not necessarily result in a full replacement.

A:We have a flexible MOQ policy.

A: ①Sample lead time: 7–10 working days after confirming drawings, fabrics and all customized details.②Bulk order lead time: 25–35 working days upon receipt deposit.

A: Yes, OEM & ODM are fully available.We support custom sizes, colors, plus private logo on items and custom packaging as you need.

A: Yes, we offer regional exclusive distribution rights based on your order volume and long-term cooperation plan.

A: Scratching pad parts are secured with buckles/Velcro – tool-free snap on/off. The dining table has a detachable bowl holder and waterproof tabletop – bowls rinse clean, tabletop wipes clean. All wearable parts are replaceable individually.

A:Not at all. The mounting slots are reinforced – with normal replacement frequency, the fit stays tight and secure with no loosening.

A：Both in one – high-density gel-infused memory foam with zoned support for spinal protection. Breathable cool-touch fabric works year-round. A cooling mat topper is available for extra-hot pets.

A: Safe and secure. It comes with a safety tether that clips directly into the rear seatbelt buckle, preventing sliding or shifting during sudden stops or turns – so your pet can rest comfortably and securely in the car.

A: Cover is removable and machine-washable; inner core is breathable and odor-resistant. Scratch-proof fabric lasts 3–5 years. Full non-slip rubber base plus bed weight keeps it steady – safer for pets with joint issues.

A: Size: Measure nose-to-tail when stretched, add 10-20cm. Style1: Bolster / Enclosed Beds – Ideal for pets that like to curl up, nestle against the edges, and feel a sense of security from an enclosed, den-like space.Style2: Flat / Open Beds – Best for pets that prefer to sprawl out with limbs extended and tend to shift positions frequently, especially larger breeds.Style3: Orthopedic Beds – Specifically designed for senior pets or those with joint issues, providing extra support regardless of sleeping position to help relieve pressure points.